Red Bank, NJ 07701

Posted: 06/05/2019 Industry: Office Services/Clerical Job Number: 1759135 Pay Rate: $14.00/hour
Our client is seeking a full time (temp-perm) Receptionist/Switchboard Operator.

Monday - Friday 9-5pm
  • Handle the switchboard and some minor claims support functions.
  • Manage switchboard calls, high call volume at times.
  • Maintain and excellent customer service, clear speaking voice as well as the ability to remain calm/polite in high stress situations.
  • Responsible for tracking the calls in an Excel spreadsheet and transferring calls to the appropriate parties.
  • Ability to utilize Microsoft Lync and email methods to assist callers and/or offer call backs, take messages.
  • Ability to navigate the system to review notes/payments, etc. To assist callers
  • S ome admin work will be added in down time.
  • Switchboard experience is preferred.
  • Previous Customer Service experience.
  • The ideal candidate would have previous experience answering calls and dealing with customers over the phone in some capacity.

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